Job Overview
The Infrastructure & Cloud Services Engineer, is responsible for installing, configuring, and monitoring the companies on premises and cloud infrastructure with a heavy focus on Microsoft Technologies and supporting infrastructure requirements. This Team Member will be responsible for identifying technical deficiencies in designs during daily management, configuring production environments, and partnering with team members to solve technical issues. This team member is expected to perform all responsibilities with a commitment to providing superior service to the core Company’s employees, supported Ventures, and maintaining an atmosphere of teamwork and continuous improvement. The role involves working closely with various stakeholders to obtain and carry out company initiatives.
Organizational Impact
The overall result of these activities will ensure that both our internal and external customers are
responded to with the highest level of customer service in mind as they leverage a controlled and secure computing environment to achieve the business goals.
Key Systems
This role will work with a variety of key systems located both on-premises and in the cloud. Example systems range from standard three tier architecture designs to hyperconverged solutions. Supporting both Windows and Linux Servers, High Availability Clusters, Wireless and Wired Network Services, Physical and Virtual Firewalls all with a goal to deploy, manage, and support a secure and recoverable environment.
Inputs
Various inputs from solutions identified in the Key Systems section will be actively reviewed to ensure that the appropriate CRM support cases are created and assigned to the appropriate resource. These incoming data points will be reviewed through web portals, event management queues, proprietary management applications, and email streams.
Outputs
All support cases and activities created from the predefined inputs will be managed to completion by the Infrastructure & Cloud Services Engineer through partnership directly with the IT Team and Boxer Property Team Members. New and Updated Standards and Guidelines will be a result of pattern recognition and root cause analysis that will enable the evolution of Boxer Property through the adoption of sustainable processes.
Activities
- Manage various medium to large-scale, global, enterprise network topologies including designing, deploying, and maintaining both hyperconverged and standard three tier architecture environments leveraging Microsoft virtualization technologies.
- Maintain and Deploy Wireless networks for remote buildings and our corporate offices.
- Manage and deploy cloud infrastructure to support cloud migration and delivery of various technology solutions leveraging the full suite of Microsoft Azure resources.
- Support, deploy, and manage Microsoft O365 Messaging and associated technologies.
- Support and manage Office 365 users & Hybrid Exchange Server Configuration
- Support, deploy, and manage OneDrive for Business and SharePoint Environments
- Support and manage Active Directory 2019 and newer.
- Support and manage key services including but not limited to DNS, DHCP, File Services
- Support, manage, and deploy Azure Solutions and Services
- Support, manage, and deploy Microsoft Intune solutions leveraging Autopilot.
- Demonstrated knowledge in the support of servers and operating systems Windows 2019 and above. • Understanding of Veeam or other Backup and Replication technologies
- Working knowledge of VLANs, IPSEC Tunnels and Protocols, Virtual Networks, and Routing & Switching
- Understanding of Physical Network Infrastructure, Layer 1 Networking, and Internet Service Providers
- Partner with internal construction teams and external vendors to track, manage, document, and deliver technical deployments associated with building systems and technologies
- Ability to partner with Cybersecurity in Incident Response activities and identify root cause, patient zero, and assist with threat remediation.
- Deploy and Maintain storage area networks.
Recommended Items:
- Endpoint Detection & Response Solutions & Security Incident Event Management Solutions
- Monitoring & Alerting Platforms
- Active Directory Administration: AZURE AD & On-Premises + Entra ID
- Asset Management: Microsoft System Center Configuration Manager & System Center Operations Manager
- Endpoint Management: Microsoft Intune
- Microsoft Windows Server Management & Hyper-V Clusters
- Providing day to day support for physical servers, storage, and networking environments located in company/venture offices and colocation facilities
Content Examples:
- Backup and Recovery Reporting
- Inventory Management in Company CRM solution
- Creation, Presentation, and Execution of Project Plans associated with assigned Projects.
- Server and Firewall Audits, Compliance Reports, and Lifecycle Management
- Budget Proposals
- Change Management Documentation
- Process and Standard Operating Procedures
- Postmortem Incident Reports, Root Cause Analysis Findings, and Reason for Outage Documentation
- Microsoft Intune Compliance Reports
- Azure Cost Analysis and Recommendations
- Microsoft License Management
- Creation of As Build Documents for infrastructure and services deployed
Sample Scheduled Tasks
- Project Management
- Infrastructure Audits
- Executive Communication
- Venture Technology and Support Meetings
- Monthly Compliance Reporting
- Engineering Meetings
- On-Call Rotation & Site Travel when required
Sample Infill Tasks
- Manage customer expectations and service delivery initiatives.
- Review case notes to ensure they meet our case update standards.
- Identify and escalate stalled service requests.
- Review Application Deployment: SCCM Review Policy Deployment: Intune
Sample Event-Driven Tasks
- Service Ticket & Case Management:
o Review assigned cases in a timely manner.
o Update customers via CRM updates and communication.
o Remediate reported issues.
o Document findings and actions taken to assist in future problem-solving exercises.
- Priority 1 Incident Management:
o Identifying Service Interruptions via Events & Alerts or Service Ticket Submissions
o Evaluate business and customer impact.
o Communicate effectively to both internal Teams and the Business
o Stand Up Technical Support Bridge to Identify Root Cause
o Resolve Issues, Communicate to the Business, and Update Service Tickets
- Vendor Management:
o Assess Business Needs
o Perform Research to Identify technically sound and cost-effective solutions.
o Identify Vendors and Service Providers and coordinate calls.
o Obtain quotes for services and components.
o Present for approval, purchase, and deploy.
- Monitoring and Alerting:
o Review EDR system alerts and metrics and respond accordingly.
o Review active/current alerts and generated events.
o Review and prepare Incident Reports as needed
Qualifications and Skills:
Bachelor’s degree in computer science, Information Technology, or related field.
Proven 3-5 years of experience as a Infrastructure & Cloud Services Engineer or similar.
Proficiency in operating systems Windows Server and virtualization technologies.
Strong knowledge of networking protocols, security principles, and IT best practices.
Strong hands-on experience on O365 Administration & Backup Configurations & VM.
Experience with cloud computing platforms like Azure.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal abilities.
Certifications such as CompTIA Security+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Associate (CCNA) are desirable.
Location: Vadodara
Shifts: Rotational